It’s probably safe to say that everyone wants a great travel experience, and knowing Avelo Airlines’ cancellation policy is part of that experience; Avelo Airlines has a decent amount of flexibility and customer service regarding cancellations. But there are some policies all travelers should be aware of. For starters, under Avant’s current policy, travelers can cancel their reservations for a refund any time up until 24 hours before the scheduled departure time, assuming the scheduled departure time is at least 7 days beyond the purchase date. This is part of the U.S. Department of Transportation’s regulated risk-free 24-hour cancellation policy.
If a traveler has not canceled within 24 hours of purchase, Avelo does not have traditional refundable fares and provided they cancel ahead of departure, the ticket value will very likely be issued as Avelo Travel Funds which will be eligible for future booking. Avelo Travel Funds are valid for 12 months from the original purchase date.
Avelo also has provisions for ‘canceled’ flights by the airline for either operational or weather-related reasons—that is customers would either be eligible for a refund (to the original ticket purchase) or offered another flight.
Tips to Cancel Avelo Flight and Get Refunds
Cancelling an Avelo Airlines flight is easy and can be done in minutes. Here’s how to cancel a flight on Avelo Airlines:
1. Go to Avelo’s website: Go to aveloair.com and click Manage trips.
2. Enter your travel information: Enter your confirmation number and last name under which you booked your flight.
3. Find your trip: After you see your trip, you should see cancel flight… click that.
4. Confirm you cancel your trip: Review your cancellation to see any refunds or travel credits you may be eligible after the cancellation (depends on cancellation)… so if you’re fine with it click cancel.
5. Cancellation email: After your cancellation is complete you should receive a cancellation email with any information about a refund or travel credit you may be eligible for.
If you booked using a travel agency or travel website you will need to follow up with the agency/website and find out their cancellation policy.
If you are still not clear what refunds or travel credits that you currently have, please see the official Avelo Air Cancellation Policy or you can call customer service.
Are Avelo Flights Refundable?
One of the most commonly questions by travelers is “Are Avelo flights refundable?” The quick answer is Avelo Airlines only has a few refundable fares. However, you may be eligible for a refund in a limited number of situations.
Here are some possible situations in which you may be eligible for a refund of your Avelo ticket:
- You cancelled your flight within 24 hours of booking, are more than 7 days away from the travel date.
- The airline cancels your scheduled flight and you don’t accept the alternative rebooking offer.
- An emergency occurs, such as death or military orders (you may have to show documentation).
Aside from these situations Avelo does not provide cash refunds if you cancel your flight. Instead Avelo will give you travel credit to use on future Avelo flights and Avelo Travel Fund is linked to the original passenger’s name. The travel fund is non transferable.
Be sure to read the restrictions for your fare class and make sure you thoroughly understand the restrictions in the section “Avelo airlines ticket refund” on the site before you cancel your ticket.
Avelo Airlines Customer Service Hours
If you need to change or alter an existing reservation, Avelo Airlines has a great customer service . It’s important to know the Avelo Airlines customer service hours of operation so that you are contacting them during the right times!
- Hours of Operation: Avelo’s customer service hours of operation are Monday-Sunday from 5:00AM-11:00PM PT.
- Avelo Airlines Contact Methods:
- Telephone Support: You can call Avelo Airlines customer support by calling their publicly posted toll-free number listed on their website.
- Online Help Center: Avelo also has a complete online help center where you can read frequently asked questions, forms for cancelling your reservation, refund request forms, how to complain about travel credits and questions about your baggage.
- Live Chat and Email: Depending on your questions or concerns, you can also contact customer support either through live chat (if available), or via email to open a support request.
If you are looking for an Avelo Air cancellation policy, you are looking to see if you can reschedule a flight, or you are considering requesting an Avelo airlines ticket refund you can contact customer service during normal hours.
Conclusion
Avelo Airlines has a reasonable and customer-friendly cancellation policy, with limitations. Most of Avelo Air’s tickets have fares that are non-refundable, but travel credits issued can be applied to future use. The cancellation policy of Avelo Air allows passengers to madly change their booking to varying degrees without losing their money, especially if done within the 24-hour grace period.
FAQ’s
Avelo Airlines does not charge a cancellation fee if you cancel within 24 hours of booking. After that period, the ticket is non-refundable, but you may receive a travel credit.
As of now, Avelo Airlines does not offer traditional gift cards. However, you can book flights for someone else using your payment method directly through their website or customer support.
No, Avelo Airlines does not currently provide in-flight Wi-Fi on its aircraft. The airline focuses on offering low-cost flights and basic services to keep fares affordable for all travelers.
Refunds are only available under specific conditions like flight cancellations or within the 24-hour before the Booking.
